Effective Date: June 11, 2025

Welcome to Rare Cask Vault! We are dedicated to providing you with an exceptional selection of rare and fine spirits. To ensure a smooth and transparent shopping experience, please review our store policies outlined below. By placing an order with us, you agree to abide by these policies.

1. Age Verification

All customers must be of legal drinking age in their respective jurisdiction to purchase alcoholic beverages from Rare Cask Vault. This is a strict policy.

  • By placing an order, you confirm that you are of legal drinking age.
  • We reserve the right to require age verification upon delivery or pickup.
  • Orders placed by individuals not of legal drinking age will be canceled without exception, and any associated fees (e.g., restocking fees for attempted fraudulent purchases) may be applied.

2. Product Availability & Accuracy

  • Availability: All products listed on our website are subject to availability. Due to the rare and limited nature of many of our offerings (e.g., Karuizawa, MACALLAN EXCEPTIONAL SINGLE CASK), items may sell out quickly. We strive to keep our inventory updated, but occasionally a product may be unavailable after an order is placed. In such cases, we will contact you promptly to offer an alternative or a full refund.
  • Pricing: Prices are listed in USD and are subject to change without prior notice.
  • Descriptions: We make every effort to ensure the accuracy of product descriptions, vintages, bottle sizes, and images. However, errors or discrepancies may occur. In the event of a significant error, we reserve the right to cancel or refuse any orders placed for a product with incorrect information.

3. Order Placement & Payment

  • All orders must be placed through our official website: rarecaskvault.com.
  • We accept major credit cards (Visa, MasterCard, American Express, Discover) and other payment methods as indicated on our website.
  • Payment is processed at the time of order placement.
  • All transactions are secured using industry-standard encryption.

4. Shipping & Delivery

  • Shipping Restrictions: Due to the complexities of alcohol shipping laws, we may not be able to ship to all states or international locations. Please check our Shipping Policy page or contact us directly to confirm if we can ship to your address.
  • Adult Signature Required: All alcohol deliveries require an adult signature (21+ in the USA) upon receipt. If an adult is not available to sign for the package, it will not be left, and re-delivery attempts or pickup arrangements may be required.
  • Delivery Attempts: Shipping carriers typically make multiple delivery attempts. If a package is returned to us due to failed delivery attempts or inability to obtain an adult signature, the customer will be responsible for re-shipping costs or a restocking fee if the order is canceled.
  • Packaging: All bottles are securely packaged to minimize the risk of breakage during transit.
  • Shipping Times: Estimated shipping times are provided for guidance only and are not guaranteed. Delays can occur due to weather, carrier issues, or other unforeseen circumstances.

5. Returns & Exchanges

  • All sales are generally considered final due to the unique and often collectible nature of our products.
  • Damaged or Incorrect Orders: In the rare event that your order arrives damaged or if you receive an incorrect item, you must notify us within 48 hours of delivery. Please refer to our Return Policy page for detailed instructions on reporting issues and initiating a resolution.
  • Return Policy for Damaged/Incorrect Items: Upon verification of damage or incorrect items, we will arrange for a return, replacement, or refund as appropriate. We may require photographic evidence of the damage.
  • No Returns for Change of Mind: We do not accept returns or offer refunds for reasons other than confirmed damage or incorrect shipment.

6. Order Cancellation

  • Before Shipment: If you wish to cancel an order before it has been shipped, please contact us immediately. We will do our best to accommodate your request. A full refund will be issued if the order has not yet been processed for shipment.
  • After Shipment: Once an order has been shipped, it cannot be canceled. Please refer to our return policy for options in such cases.

7. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and protect your personal data.

8. Legal Compliance

Rare Cask Vault operates in compliance with all applicable federal, state, and local laws regarding the sale and shipment of alcoholic beverages in the USA.

9. Changes to Policy

Rare Cask Vault reserves the right to modify or update this Store Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

10. Contact Us

For any questions or concerns regarding our Store Policy or your order, please do not hesitate to contact us:

Address: 294 Bay Meadows Ave, Bay Shore, NY, 11706, USA
Phone: +1 (505) 722-6775
Email: info@rarecaskvault.com