At Rare Cask Vault , we strive to ensure your satisfaction with every purchase. However, due to the nature of our products—rare and vintage whiskeys—our return policy is designed to balance customer satisfaction with the unique characteristics of our inventory. Below are the terms and conditions governing returns:

Eligibility for Returns

  1. Damaged or Incorrect Items:
    • If your bottle arrives damaged or you receive an incorrect item, please contact us immediately at info@rarecaskvault.com within business days of receiving your order.
    • Provide clear photos of the damaged item and its packaging to help us assess the situation.
    • We will work with the carrier to file a claim and arrange for a replacement or refund.
  2. Non-Eligible Returns:
    • Due to the collectible and consumable nature of our products, we cannot accept returns for reasons such as:
      • Change of mind or dissatisfaction with the product’s flavor profile.
      • Bottles that have been opened, tampered with, or partially consumed.
      • Items purchased as part of exclusive or limited-edition releases.

Refunds and Replacements

  • Refunds:
    • Refunds will only be issued for items that meet the eligibility criteria outlined above.
    • Once your claim is approved, refunds will be processed to the original payment method used during checkout. Please allow up to 7 business days for the refund to reflect in your account.
  • Replacements:
    • If a replacement is available, we will ship it to you at no additional cost. If the exact item is unavailable, we will offer a comparable alternative or issue a refund.

Shipping Costs for Returns

  • If your return is due to our error (e.g., incorrect item shipped or damaged goods), we will cover the return shipping costs.
  • If the return does not fall under these categories, the buyer is responsible for all associated shipping costs.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at info@rarecaskvault.com with your order number, a detailed description of the issue, and supporting photos (if applicable).
  2. Await confirmation from our team before returning any items. Unauthorized returns will not be accepted.
  3. Once approved, package the item securely and include all original materials (e.g., labels, packaging).

Contact Us

If you have questions about our return policy or need assistance, feel free to reach out:

We’re here to ensure your experience with Rare Cask Vault is exceptional. Thank you for choosing us as your trusted source for rare and vintage whiskey! 🥃.