Welcome to our FAQs section! Here, you'll find answers to common questions about Rare Cask Vault, our products, ordering, shipping, and more. If you can't find the answer you're looking for, please don't hesitate to contact us directly.

General Questions

Q1: What is Rare Cask Vault? A1: Rare Cask Vault is an online store specializing in rare and fine alcoholic spirits, including premium Scotch Whiskies, MACALLAN, Karuizawa, HIBIKI, YAMAZAKI, MACALLAN EXCEPTIONAL SINGLE CASK, and other highly sought-after bottles. We aim to provide discerning collectors and enthusiasts with access to exceptional spirits.

Q2: Where is Rare Cask Vault located? A2: Our address is 294 Bay Meadows Ave, Bay Shore, NY, 11706, USA.

Q3: How can I contact customer service? A3: You can reach us via:

  • Phone: +1 (505) 722-6775
  • Email: info@rarecaskvault.com

Product & Inventory

Q4: Are all your products authentic? A4: Yes, absolutely. We pride ourselves on the authenticity and provenance of every bottle we offer. We work with reputable suppliers and employ stringent verification processes to ensure that all our spirits are genuine.

Q5: Why are some products so expensive? A5: The prices of our products reflect their rarity, age, limited availability, demand, and historical significance. Many of the bottles we offer are highly collectible and are considered investments.

Q6: How often do you update your inventory? A6: Our inventory is updated regularly as new rare releases become available or as existing stock sells. Due to the limited nature of many items, popular bottles can sell out quickly. We recommend checking our website frequently for new additions.

Q7: Can I request a specific bottle that isn't on your website? A7: We may be able to source specific rare bottles for serious inquiries. Please contact us with your request, and we will do our best to assist you.

Ordering & Payment

Q8: Do I need an account to place an order? A8: While you can check out as a guest, creating an account allows you to track your orders, view your purchase history, and save your shipping information for faster future checkouts.

Q9: What payment methods do you accept? A9: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Other payment options may be available and will be listed at checkout.

Q10: Is my payment information secure? A10: Yes, all transactions are processed through secure, encrypted payment gateways. We do not store your credit card details on our servers.

Q11: Can I cancel my order? A11: You may cancel an order before it has been shipped. Please contact us immediately if you wish to cancel. Once an order has been shipped, it cannot be canceled. Please refer to our Store Policy for more details.

Shipping & Delivery

Q12: Do you ship internationally? A12: Shipping alcohol internationally is complex due to varying regulations. Please contact us directly with your location to inquire about international shipping possibilities.

Q13: What are your shipping costs? A13: Shipping costs vary based on the destination, weight, and value of your order. You can calculate shipping costs during the checkout process before finalizing your purchase.

Q14: How long does shipping take? A14: Shipping times vary depending on your location. We will provide estimated delivery times at checkout and tracking information once your order ships. Please note that these are estimates, and unforeseen delays can occur.

Q15: Why is an adult signature required for delivery? A15: By law, all deliveries of alcoholic beverages require an adult signature (21+ in the USA) upon receipt to confirm that the recipient is of legal drinking age. If an adult is not available to sign, the package will not be left.

Q16: What happens if I'm not home to sign for the delivery? A16: The shipping carrier will typically make multiple delivery attempts. If delivery is unsuccessful, the package may be held at a local depot for pickup or returned to us. Re-shipping fees or a restocking fee may apply if the package is returned.

Returns & After-Sale Service

Q17: What is your return policy? A17: Due to the nature of our products, all sales are generally considered final. However, we have a specific policy for damaged or incorrect items. Please refer to our After-Sale Service page for full details.

Q18: What if my bottle arrives damaged or I receive the wrong item? A18: Please contact us within 48 hours of delivery if your order arrives damaged or incorrect. Provide your order number, a description of the issue, and clear photographs of the damage or incorrect item. We will work to resolve the issue promptly.

Legal & Policies

Q19: What is your privacy policy? A19: Our Privacy Policy outlines how we collect, use, and protect your personal information. You can find the full details on our dedicated Privacy Policy page.

Q20: Do you use cookies on your website? A20: Yes, we use cookies to enhance your Browse experience. Our Cookie Policy provides detailed information on how we use cookies and your options for managing them.

Q21: Where can I find your full terms and conditions? A21: Our comprehensive Terms of Service page outlines the legal terms and conditions governing your use of our website and services.